The Who, What & Why of ISO 9000:2000


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by the ISO 9001 standard.

Target Audience
This course is designed for all quality assurance stakeholders desiring an introduction or an update to the ISO 9000:2000 family of standards.

Expected Duration (hours)
2.5

Lesson Objectives

ISO Mission and Family of Standards

  • recognize the benefits of adopting an international standard by becoming ISO 9001:2000 certified.
  • identify the mission of ISO in facilitating internationally recognized standards.
  • select the ISO standard that best corresponds to examples of specific industry or business management needs.

    • The ISO 9000:2000 Family

  • recognize the value of using all three ISO 9000 standards to build a successful quality management system.
  • identify how ISO 9000:2000 supports the actual ISO 9001:2000 requirements.
  • identify the major components of the ISO/DIS 9001:2000 standard.
  • identify the purpose of ISO/DIS 9004:2000.

    • Universal Quality Fundamentals

  • identify the benefits of implementing universal quality fundamentals within an organization.
  • identify the reasons why ISO defines the quality terminology used throughout the ISO 9000:2000 family of standards.
  • identify the eight quality management principles implemented in business scenarios.
  • match the four components of the PDCA cycle with corresponding business activities.
  • sequence four quality activities so they align with the four steps of the PDCA cycle.

    • Course Number:
    OPER0401