Overview/Description
The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the organization's quality management system. Management must also conduct an ongoing evaluation of the quality management system to measure its effectiveness and to continually improve the QMS. This course is a must for management.
Target Audience
This course is designed for all managers and quality assurance stakeholders who desire an introduction to the ISO 9001:2000 Management Responsibility clause.
identify how management's leadership is vital to the success of an organization's quality management system.
match examples of management activities with the four ISO requirements for management commitment.
recognize the management responsibilities required to achieve customer focus.
select the quality expectations that management must communicate to all employees within an organization.
Quality Policy Development and Planning
identify the benefits of management's participation in quality policy planning and development.
analyze the quality policy and related documents of a hypothetical organization to determine compliance with the ISO 9001:2000 standard for quality policies.
analyze the quality objectives of a hypothetical organization to determine compliance with the ISO 9001:2000 standard for quality objectives.
analyze the quality plan of a hypothetical organization to ensure compliance with the ISO 9001:2000 standard for quality planning.
Administration of the Quality Management System
identify the benefits of using the ISO standards to assist top management in guiding their organization's quality system toward continual success.
identify examples of activities required of a management representative in administering an organization's quality management system.
identify the ISO 9001:2000 requirements for establishing a quality manual.
identify the ISO 9001:2000 requirements for controlling documentation required for the organization's quality management system.
identify the requirements for the control of quality records.
Management Review
identify how the organization benefits when top management regularly reviews the status of their organization's quality management system.
select examples of the strategies management must use to review an organization's quality management system.
select appropriate examples of management strategies for reviewing inputs to continually improve the quality management system of an organization.
select examples of management strategies, based upon the outputs of the management review, to continually improve the quality management system of an organization.