Overview/Description
The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses emphasize that quality objectives be established, documented, measured, and periodically reviewed. Measurement and verification that customer requirements are met and that the process continually improves based upon documented feedback are also requirements of the standard. In addition, design, purchasing, and production requirements can be continually improved by applying the ISO guidelines to your organization's quality management system.
Target Audience
This course is designed for all quality assurance stakeholders, especially those who have responsibility in areas such as planning, designing, documenting, or verifying that customer requirements for products and services are met.
recognize the benefits of planning for quality products and services as required by ISO 9001:2000.
match excerpts of a hypothetical quality plan to the ISO requirements for product realization that each satisfies.
apply the appropriate ISO criteria for reviewing customer requirements in a commercial transaction.
determine whether an organization's customer service program satisfies the ISO criteria for successful customer communication.
Product Design and Development
recognize the benefits of an ISO-based product design and development process.
match excerpts of a hypothetical design plan to the ISO requirements for planning product designs that each addresses.
determine whether an organization's design plan for a hypothetical product meets the ISO criteria for defining the design process.
apply the ISO criteria to ensure production readiness in a research and development environment.
sequence the steps ISO requires for evaluating the production processes of an organization in a given scenario.
Purchasing for Quality Products and Services
recognize the benefits of following the ISO requirements for purchasing for quality products and services.
match the purchasing activities of a hypothetical organization to the ISO requirements for purchasing processes that each satisfies.
determine whether a hypothetical organization's supplier selection process meets the requirements established by the ISO 9001:2000 standard for establishing quality suppliers.
Providing Quality Production and Service
recognize the benefits of providing quality production and service.
determine whether an organization's process control plan satisfies the ISO requirements for process control in a given scenario.
sequence the steps ISO requires for validating product and service processes.
match the identification, tracking and handling procedures of an organization with the ISO requirement that each satisfies.