Continual Quality Improvement


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that established quality characteristics are identified and continually improved. These activities, along with ongoing internal audits, provide data that is analyzed to guide both corrective and preventive improvements to an organization's work flow processes, products, and services. These guidelines also help to identify and segregate nonconforming products before they reach the customer.

Target Audience
This course is designed for all quality assurance stakeholders responsible for implementing processes within their organizations to ensure continual quality improvement.

Expected Duration (hours)
4.0

Lesson Objectives

Building a Robust Quality Management System

  • recognize the benefits of ISO requiring organizations to address their measurement and monitoring activities more thoroughly.
  • associate the quality activities of an organization with the three general requirements of Clause 8.
  • sequence the appropriate steps an organization would take to conduct a self-assessment of its quality management system.
  • apply guidelines to effectively develop an internal audit plan that complies with ISO 9001:2000 requirements for an organization in a given scenario.

    • Monitoring and Measurement

  • recognize the benefits of incorporating sound measurement and monitoring methods within your organization's quality system.
  • correctly sequence the quality activities of an organization according to the ISO 9001:2000 criteria for monitoring and measurement processes.
  • associate the quality activities of an organization with the three ISO requirements for monitoring and measurement of product.
  • apply ISO requirements for measuring customer satisfaction to improve internal processes and maintain a positive relationship with customers.

    • Continual Improvement

  • recognize the benefits of thoroughly analyzing data generated from your organization's measuring and monitoring activities.
  • identify the aspects of a quality management system that ISO requires an organization to show proof of using in its improvement efforts.
  • use quality activities to effectively apply steps for controlling nonconforming products in a given scenario.
  • associate the activities of an organization with the ISO 9001:2000 requirements for preventive action.
  • evaluate an organization's corrective action procedure to predict its effectiveness in dealing with nonconforming products and services.

    • Course Number:
    OPER0406