Overview/Description
This course introduces the Quality Management System (QMS) model which is the conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasises ISO 9001:2000's new focus on a process approach to quality, continual improvement and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and outlines how an organisation can begin its ISO journey in an easy-to-understand format.
Target Audience
This course is designed for those with an interest in quality issues, as an introduction or an update to the ISO 9000:2000 family of standards.
recognise the benefits of establishing a quality management system following the ISO Quality Management System (QMS) model.
identify the components of the ISO 9001:2000 Quality Management System (QMS) model.
put in order the following components of the Quality Management System (QMS) model.
determine how the quality processes of an organisation correspond to the four QMS model components (representing the ISO 9001:2000 requirements): Management Responsibility, Resource Management, Product Realisation and Measurement, Analysis and Improvement.
determine how the process illustrated by the QMS model leads to continual improvement and customer satisfaction.
Your Journey towards ISO 9001:2000 Certification
identify the importance of every employee's contribution to implementing a quality management system according to the ISO 9001:2000 requirements.
identify methods for obtaining the knowledge and proficiencies needed for ISO 9001:2000 certification.
identify the steps that are required to conduct a gap analysis as a means of planning for ISO 9001:2000 certification.
identify the criteria to consider when selecting an ISO registrar that suits the organisation.
recognise quality activities within an organisation that demonstrate the ISO motto "say what you do, do what you say, prove it, and improve it".
The Documentation Pyramid
recognise the benefits of using the Documentation Pyramid model as a framework for building a successful documentation system.
select an example of level-one documentation from a list of examples using the four-tiered Documentation Pyramid model.
select an example of level-one documentation from a list of examples using the Documentation Pyramid model.
select an example of level-three documentation from a list of examples using the Documentation Pyramid model.
select an example of level-four documentation from a list of examples using the Documentation Pyramid model.