Overview/Description
You're a customer relations representative for Wise Owl Airlines, an up-and-coming discount airline that has been around for three years. Your job is to deal with post-event customer complaints.
This work is quite stressful. While you handle some complaints through written correspondence, you spend most of your time on the phone with angry customers. Dealing with them is often hard, as many often want greater restitution than you're authorized to give them. Also, your boss has very high standards and expects you to solve all issues to the customer's satisfaction using a minimal amount of the company's resources. Your challenge will be to deal with your stress effectively and find your life balance.
This simulation is based on the SkillSoft series "Living a Balanced Life" and contains links to the following courses: PD0181, PD0182, and PD0183.
Target Audience
Anyone in business who wants a balanced life in order to increase his or her satisfaction, energy and productivity.