Stakeholder Interests and Cultural Diversity


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project managers won't get far without an understanding of cultural diversity, and how to work successfully with multi-national teams. Sensitivity to other groups, their social customs, and their means of doing business is key to success. This course teaches the common areas of stakeholder conflict and how to wend your way through the conflict negotiation process. It also examines the need to respect cultural differences and teaches how to achieve success in a cross-cultural situation.

Target Audience
This series is targeted specifically for project managers, project team members, functional managers with employees assigned to project teams, project stakeholders, any team manager or member interested in project management, executives committed to their organization's growth, managers required to take on new challenges, and top managers with vision.

Expected Duration (hours)
3.0

Lesson Objectives

The Art of Balancing Stakeholder Interests

  • recognize the importance of balancing stakeholder interests.
  • match common areas of stakeholder conflict with examples.
  • take appropriate action to resolve common areas of stakeholder conflict in a given business scenario.
  • match examples of methods of conflict resolution to their descriptions.
  • implement the best method of conflict resolution for a given business scenario.
  • identify examples of the steps used in the conflict negotiation process.
  • apply the steps to negotiate a conflict in a given business situation.
  • Respecting Differences in a Cross-cultural World

  • recognize the value of respecting cultural diversity.
  • match qualities essential to dealing successfully with cultural diversity with examples.
  • apply qualities for understanding ethnic and cultural norms in a given business situation.
  • select examples of the strategies for achieving success in a cross-cultural situation.
  • apply the strategies for achieving success in a given cross-cultural business situation.
  • Course Number:
    PROJ0042