Team Conflict: The Seeds of Dissent


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power in conflict. Healthy dissent actually breeds team success, and that's the essence of this course. What do you need to know about the roots of conflict and team dynamics to help cultivate a healthy mindset about conflict? At the end of this course, you'll have the skills needed to identify the stages of conflict, the awareness of group dynamics that can cripple team effectiveness, and how to build a positive approach to conflict at the time your team is launched.

Target Audience
Anyone working on project teams.

Expected Duration (hours)
3.0

Lesson Objectives

Teams: The Core of Today's Organisations

  • recognise the value of teams in today's organisations.
  • specify why teams are a vital factor for organisations.
  • specify why teams may fail in a given situation.
  • identify how conflict can be a positive team element.

    • Stages of Conflict

  • recognise the importance of comprehending the stages of conflict.
  • choose the events that may trigger conflict.
  • identify the behaviours of evading conflict.
  • recognise assumptions given a scenario.

    • Group Dynamics

  • recognise the value in identifying unhealthy team behaviour.
  • specify the steps to move from "I" to "we."
  • choose the characteristics of a damaging agreement.
  • identify how to move the organisation away from "bullying" leadership.

    • The Four P's of a Successful Team Launch

  • recognise the value of using the four P's in your team.
  • sequence the steps to knowing your team role.
  • match the problem-solving step with the appropriate example.
  • identify the ways you can practise your patience.
  • match the positive attribute with the appropriate example.

    • Course Number:
    TEAM8211