Analysing Workplace War Zones


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and encourage creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target problems before they escalate. At the end of this course you'll have the skills needed to recognise why teams stop working, identify why battles begin, learn how to target team problems, and develop the skills to discuss problems as a team.

Target Audience
Anyone working on project teams.

Expected Duration (hours)
2.5

Lesson Objectives

When Teams Stop Working

  • recognise the benefit of determining why teams stop producing.
  • identify what behaviour leaders should exhibit.
  • specify how to communicate an organisational vision.
  • identify the characteristics a healthy team environment.
  • choose the appropriate incentives given a situation.

    • Positioning for Battle

  • recognise the importance of determining how conflict escalates.
  • specify why work situations turn personal.
  • identify the signs of conflict.
  • order the steps to getting conflict out in the open.
  • identify some root causes of conflict.

    • Targeting Team Problems

  • recognise the value of targeting team problems.
  • specify how traditional process measurements contribute to team conflict.
  • identify how to turn faulty communication into effective team communication.
  • specify how perceptions can differ enough to promote conflict.

    • Problem-solving Tools and Techniques

  • recognise the importance of discussing problems as a team.
  • identify effective facilitation strategies.
  • specify the steps to brainstorming and categorising problems.
  • match the tool to its correct description.

    • Course Number:
    TEAM8212