TestPrep Information Technology Infrastructure Library Foundations (ITIL)


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
To test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.

Target Audience
Individuals seeking practice in a structured testing environment, covering the skills and competencies being measured by the vendor certification exam.

Prerequisites
The associated SkillSoft certification content should be completed before attempting this TestPrep. This will maximize the effectiveness of the preparation exam.

Expected Duration (hours)
0.0

Lesson Objectives

TestPrep Information Technology Infrastructure Library Foundations (ITIL)

  • The Service Desk Function and Role
  • The Incident Management Process
  • Configuration Management
  • Release Management
  • Service Level Management
  • Capacity Management
  • Problem Management
  • Change Management Function
  • IT Service Continuity Management
  • Availability Management
  • Financial Management
  • Security Management

    • Course Number:
    TPITILFV1_eng