Managing Your Call Center More Efficiently


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

Overview/Description
This Business Impact explores the benefits of employing a knowledgebase to provide call-center employees with a searchable repository of information and practical experience.

Target Audience
Call Center Representatives, Supervisors and Managers

Expected Duration (hours)
0.1

Lesson Objectives

Managing Your Call Center More Efficiently

  • Objective Text

    • Course Number:
    _pc_bi_ctbi002