The Importance of Call Tracking and Ticketing

Overview/Description
Target Audience
Expected Duration
Course Number

---

Overview/Description
As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.

Target Audience
Call Center Representatives, Supervisors and Managers

Expected Duration (hours)
0.1

Course Number:
_pc_bi_ctbi003