Aligning Performance to Key Indicators

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Call centers must deliver solid customer service and still meet departmental objectives. This Business Impact focuses on the importance of helping call-center agents identify key performance indicators so they can maintain the balance between the needs of clients and the needs of the company.

Target Audience
Call Center Representatives, Supervisors and Managers

Expected Duration (hours)
0.1

Lesson Objectives

Aligning Performance to Key Indicators

Objective Text

Course Number:
_pc_bi_ctbi007