Responding to Bad News

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
How you prepare for and respond to bad news and lost sales can make the difference between a dead end and an even better sales opportunity. This Business Impact explores emotionally intelligent strategies for dealing with bad news and lost sales.

Target Audience
Experienced sales professionals who wish to improve their ability to deal effectively with bad news

Expected Duration (hours)
0.1

Lesson Objectives

Responding to Bad News

Objective Text

Course Number:
_pc_bi_sabi018