Listening to Your Customers

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
The key to effective communication is practicing good listening skills. This Business Impact explores the concept of active listening and the crucial difference between hearing and understanding.

Target Audience
Salespeople whose job it is to personally sell products or services in a professional, corporate, capacity, along with those in training for such roles.

Expected Duration (hours)
0.1

Lesson Objectives

Listening to Your Customers

Objective Text

Course Number:
_pc_bi_spbi002