The Angry Caller: What's Your Plan?

The Angry Caller: What's Your Plan?

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

Overview/Description
Dealing with angry callers is something every customer service representative and salesperson will face at one time or another. This Business Impact explores a four-step approach for making encounters with irate customers a productive experience.

Target Audience
Any individuals interested in building skills for communicating with customers.

Expected Duration (hours)
0.1

Lesson Objectives