Are You Listening to Your Customers?

Are You Listening to Your Customers?

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

Overview/Description
Customer satisfaction is an important part of any business. Are You Listening to your Customers? discusses formal and informal techniques that help you to capture customer requirements.

Target Audience
six sigma, customer satisfaction, focus, voice, feedback, complaints

Expected Duration (hours)
0.1

Lesson Objectives