Creating a Customer-focused Organization

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
This Challenge Series exercise considers the many ways that business organizations can serve their customers - internal and external.

Target Audience
Mid- to upper-level managers and executives; all high potentials and fast trackers, including individual contributors.

Expected Duration (hours)
0.2

Lesson Objectives

Creating a Customer-focused Organization

Objective Text

Course Number:
_pc_ch_lach020