Overview/Description Target Audience Prerequisites Expected Duration Course Number Overview/Description
In this Challenge exercise you will be tasked with leading a sustainable process improvement initiative. The proposed initiative is to reduce the time and effort required to validate and create e-mail accounts for faculty and students of the university for which you work. As a professional in the program management office of the university's IT organization, you'll work closely with the IT director in proposing a sustainable process improvement strategy.
Target Audience
Supervisors, team leaders, process owners, and managers at all levels who want to develop or refine their skills for leading sustainable process improvement