Trust Building through Effective Communication

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

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Overview/Description
Communication is most effective when you build and maintain the trust of the people you communicate with. In this course, you'll explore how a clear intention is the basis of an effective communication, and how understanding your audience ensures that the message gets delivered. You'll also learn how body language, vocal tone, and managing emotions can influence your communications and build trust with your audience.

Target Audience
Individuals who want to improve their interpersonal communication skills.

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Trust Building through Effective Communication

determine the primary intent of a communication

communicate appropriately based on what you know about your audience

identify how to tailor your communication based on your relationship history with your audience

recognize the effects that body language and tone of voice have on building trust in interpersonal communications

manage your own feelings in emotionally-charged communications

adapt your communication to the emotions of your audience

build trust in your communications by focusing on your intention, audience, body language, tone, and emotions

Course Number:
acm_07_a03_bs_enus

Expertise Level
Everyone