Listening Even When It's Difficult to Listen

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

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Overview/Description
Successful people are generally excellent listeners. They’re able to give others their full attention so that they can understand their needs and ask the right questions, even in difficult or stressful situations. They can also use their listening skills effectively to communicate their own goals and to build strong relationships with others. In this course, you'll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to actively listening. You’ll also learn how being receptive to what others are saying can go a long way to breaking down the barriers to clear communication.

Target Audience
Individuals who want to develop or improve their skills for listening effectively within the workplace

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Listening Even When It's Difficult to Listen

identify common misconceptions about listening

recognize how to use tools to be an effective listener

identify how to remove distractions that interfere with effective listening

classify the types of thoughts and emotions that can jeopardize effective listening

recognize how to avoid conversation-killing statements that listeners say

identify techniques for listening effectively despite boredom

use techniques to listen effectively and overcome roadblocks to effective listening

reflect on what you've learned

Course Number:
acm_14_a01_bs_enus

Expertise Level
Intermediate