Navigating Challenging Situations with Diplomacy and Tact

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
You’ll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course, you'll learn to navigate difficult conversations and situations. You'll also learn how to communicate a difficult message effectively, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.

Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Navigating Challenging Situations with Diplomacy and Tact

identify strategies for working with a disliked or difficult coworker

identify techniques for composing a difficult e-mail with tact and diplomacy

identify examples of strategies for dealing with angry individuals

apply strategies for dealing with a manipulative individual

identify strategies for correcting a boss or client

use diplomacy and tact in a difficult situation

reflect on what you've learned

Course Number:
acm_16_a02_bs_enus