ITIL® Service Design Processes


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description
Effective IT service solutions must be designed to meet all IT service provider and customer needs. In this course you'll learn about the processes in the service design stage of the ITIL® service lifecycle including their purpose, expected benefits, scope, and key activities. This course also covers the management roles involved in service design processes and their key responsibilities. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

Target Audience
Information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology within a business organization; individuals preparing for the ITIL® Foundation Certificate in IT Service Management

Prerequisites
None

Expected Duration (hours)
1.2

Lesson Objectives

ITIL® Service Design Processes

  • recognize service design processes
  • identify the objectives of the SLM process
  • identify key negotiating phase activities in the SLM process
  • distinguish between monitoring phase and reporting phase activities in the SLM process
  • identify key reviewing phase activities in the SLM process
  • recognize the scope of the design coordination process
  • distinguish between overall and individual service design activities conducting in the design coordination process
  • recognize some of the challenges and risks of the design coordination process
  • identify characteristics of the service catalog
  • distinguish between the three aspects of service measured, monitored, analyzed, and reported in the availability management process
  • distinguish between the responsibilities of the service catalog manager and the availability manager
  • distinguish between the three supporting sub processes of capacity management
  • recognize the information that should be included in an SCD
  • distinguish between the capacity manager role and the supplier manager role in ITIL® service design
  • identify the components of an effective ISM framework
  • distinguish between the four stages of the ITSCM process
  • distinguish between the responsibilities of the information security manager and the IT service continuity manager roles

    • Course Number:
    acs_01_a05_it_enus

    Expertise Level
    Intermediate