ITIL® Service Transition Concepts and Processes


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description
After planning and completing your service design, you must next transition the IT service into the live environment – a key step towards valued IT service management. In this course you'll learn about the service transition stage of the ITIL® service lifecycle, including service transition scope and policies. This course also covers the key processes of service transition, including best practices and key activities for release and deployment, knowledge management, transition planning and support, validation and testing, and change management procedures. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management (ITSM). ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.

Target Audience
Information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology within a business organization; individuals preparing for the ITIL® Foundation Certificate in IT Service Management

Prerequisites
None

Expected Duration (hours)
1.2

Lesson Objectives

ITIL® Service Transition Concepts and Processes

  • recognize the scope of the service transition stage of the ITIL® service lifecycle
  • recognize the recommended ITIL® service transition policies
  • distinguish between activities that are in and out of scope for the release and deployment process
  • distinguish between the phases of the release and deployment management process
  • identify key characteristics of an SKMS
  • distinguish between the four elements of a DIKW structure
  • identify activities within scope of the SACM process
  • recognize activities that are within scope of the transition planning and support process
  • identify activities that are within scope of the service validation and testing process
  • identify the goals of the change management process
  • distinguish between the three types of changes in the change management process
  • recognize key interfaces of the change management process
  • sequence the steps of the normal change lifecycle in the change management process
  • identify the activities that may differ in an emergency change lifecycle versus a normal change lifecycle
  • recognize the objectives of the change evaluation process
  • identify the key challenges of the change evaluation process

    • Course Number:
    acs_01_a06_it_enus

    Expertise Level
    Intermediate