Detecting and Dealing with Performance Problems


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
When valuable top performers choose to terminate their contracts to take up more challenging positions elsewhere, it can be a consequence of poor performance management. Identifying a performance problem early and diagnosing it accurately is key to managing performance effectively. You've got to involve employees in what might be difficult conversations to discover actual root causes and come up with the best possible solutions. In this course, you'll learn how to detect, identify, and question problems in your workplace, determine the scope, frequency, and impact when they occur, and diagnose root causes – both external and internal – to help find the best solution and avoid a contract termination of a valuable employee.

Target Audience
Anyone who wants to develop or refine their skills for planning employee performance appraisals

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Detecting and Dealing with Performance Problems

  • identify methods of gathering employee performance information
  • recognize best practices for identifying and questioning performance problems
  • identify questions to ask when assessing the scope and frequency of performance problems
  • match areas of performance problem impact to considerations in those areas
  • recall guidelines for diagnosing employee performance problems
  • recall external causes of performance problems
  • recognize internal causes of performance problems
  • Course Number:
    amg_03_a04_bs_enus