Getting to the Root of a Problem


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description
Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution. In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem.

Target Audience
Managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve business problems and make effective personal and organizational decisions

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Getting to the Root of a Problem

  • identify different types of project stakeholders
  • recognize effective questions for eliciting stakeholder input
  • recognize techniques for gaining trust from project stakeholders
  • match root causes of problems with the organizational level at which they typically occur
  • identify the key characteristics of 5 Whys analysis
  • recall the steps in using a fishbone diagram to investigate the root causes of a problem
  • use appropriate methods to get to the root cause of a problem

    • Course Number:
    apd_15_a01_bs_enus

    Expertise Level
    Intermediate