Navigating through Changes and Conflicts in Projects


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description
Of all the different types of skills and competencies a project manager uses when managing projects, "soft" skills are the most important. The ability to communicate effectively with team members and negotiate between different demands enables the project manager to manage project conflict. Effectively resolving conflict helps stakeholders remain positive and can mean the difference between project success and failure. In this course, you'll learn about change management and dealing with conflict. You'll explore how to handle it when someone requests project changes, how to create a plan for communicating with stakeholders, and approaches for dealing with conflicts that arise.

Target Audience
Anyone wishing to acquire the necessary skills to manage small- to medium-sized projects successfully.

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Navigating through Changes and Conflicts in Projects

  • describe the law of triple constraints
  • identify potential effects on a project when changes are not controlled
  • sequence the steps for controlling changes on a project
  • recognize the types of information that should be included in a communication plan
  • recognize methods for managing conflict
  • describe how to keep stakeholders positively engaged in a project
  • recognize methods for managing project change, communication, and stakeholders
  • Course Number:
    apj_15_a05_bs_enus

    Expertise Level
    Everyone