Six Sigma Performance Metrics


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description
Six Sigma and Lean Six Sigma are business process improvement methodologies. When used together, they can become transformational strategy that enables a system of process control and process design to supercharge your overall business processes. Performance metrics are key to defining and controlling Six Sigma projects. This course will explore performance metrics and how they're established for any given project. The course is aligned with ASQ’s 2015 Six Sigma Green Belt Body of Knowledge.

Target Audience
Candidates seeking Six Sigma Green Belt certification; quality professionals, engineers, production managers, and frontline supervisors; process owners and champions charged with the responsibility of improving quality and processes at the organizational or departmental level

Prerequisites
None

Expected Duration (hours)
0.9

Lesson Objectives

Six Sigma Performance Metrics

  • recognize performance metrics you can use for calculating defects or nonconformities
  • distinguish between appropriate performance measurement approaches
  • calculate defects per unit (DPU)
  • recognize examples of defect opportunities
  • calculate defects per million opportunities (DPMO)
  • define rolled throughput yield (RTY)
  • distinguish between FTY and RTY
  • recognize the level of capability of a given process
  • calculate Cp and Cpk
  • identify accurate statements about cost of poor quality (COPQ) and its use as a performance metric for planning Six Sigma projects
  • distinguish between COPQ types
  • demonstrate your understanding of using performance metrics for planning Six Sigma projects

    • Course Number:
    apr_02_a05_bs_enus

    Expertise Level
    Intermediate