Team Dynamics and Performance for Six Sigma Projects


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description
This course covers Six Sigma team roles and responsibilities, tools for effective team management, and strategies for overcoming challenges. This course is aligned with ASQ's 2015 Six Sigma Green Belt Body of Knowledge.

Target Audience
Candidates seeking Six Sigma Green Belt certification; quality professionals, engineers, production managers, and frontline supervisors; process owners and champions charged with the responsibility of improving quality and processes at the organizational or departmental level

Prerequisites
None

Expected Duration (hours)
1.1

Lesson Objectives

Team Dynamics and Performance for Six Sigma Projects

  • identify the types of teams typically used on Six Sigma projects
  • recognize the stages of team evolution
  • identify Six Sigma organizational roles
  • distinguish between other Six Sigma roles and responsibilities
  • recognize how to solve interpersonal issues on a team, given a scenario
  • recognize the effects of excessive cohesion on a team and ways to overcome the issues
  • recognize strategies for avoiding common problems during team meetings
  • recognize activities that take place during a brainstorming session
  • recognize principles of the nominal group technique
  • identify situations best suited to different communication tools
  • recognize examples of organizational communication techniques
  • demonstrate your understanding of effective techniques for managing Six Sigma team dynamics and communication needs

    • Course Number:
    apr_02_a06_bs_enus

    Expertise Level
    Intermediate