Managing in a Crisis


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description

Effective business leadership is never more needed than during the difficult times of a company crisis. The way you handle tough conversations or deliver a difficult message can make or break the situation. It's essential to have crisis management strategies to improve outcomes.

In this course, you’ll discover ways of managing in a crisis, including how to manage difficult conversations and crisis communications.



Expected Duration (hours)
0.3

Lesson Objectives

Managing in a Crisis

  • There is no objective for the Course Overview
  • recognize key initial actions to take for effective crisis management
  • recognize steps for planning crisis communications before a crisis occurs
  • identify guidelines for assembling an effective crisis communications team
  • identify the key components of an effective public response to a company crisis
  • identify the actions required to resolve and close a crisis incident
  • Knowledge Check: Managing a Crisis
  • reflect on what you've learned

    • Course Number:
    bs_ald09_a01_enus

    Expertise Level
    Everyone