Overview/Description
Today’s business leaders face a dynamic business environment that requires continual transformation of products, processes, and people. As former U.S. Army Chief of Staff Eric Shinseki put it, “If you dislike change, you’re going to dislike irrelevance even more.” Advances in technology and the evolution of customers’ and investors’ values drive enterprises toward strategic change in order to remain relevant and profitable. Because the success of strategic change management largely depends on the behavior of the people within an organization, team leaders play a critical role. In this course, you will discover effective strategies for communicating about change with your team. You will learn how to adjust your team’s activities to achieve broad company-wide goals for change. Organizational change is difficult, both to initiate and to maintain. This course will help you to overcome obstacles, including various types of employee resistance to change. You’ll learn tools for sustaining change. Throughout, the emphasis is on honest, targeted communication, dialogue, and listening.