Marketing: The Process and Functions that Build Customer Relationships


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

Successful marketing is about optimizing relationships with your customers. That not only includes the value you offer them, but the value you get from them in return. Businesses apply best practices in marketing to find and better understand their customers, to inform how they can most effectively advertise, and to stand out from their competition.

In this course, you'll learn about the key role of modern marketing and how companies effectively plan their marketing strategies. You'll gain understanding of how market segments are determined, how customers are targeted, and how organizations reach their customers. Finally, you'll learn the ways that digital marketing resources like social media can positively impact business marketing efforts.



Expected Duration (hours)
0.4

Lesson Objectives

Marketing: The Process and Functions that Build Customer Relationships

  • discover the key concepts covered in this course
  • recognize the role of marketing in organizations
  • identify key concepts in planning a marketing strategy
  • Knowledge Check: Reviewing Your Marketing Roles and Plans Skills
  • identify how to determine market segments to target customers
  • recognize how marketing enables companies to reach their customers
  • identify the benefits of using digital resources to impact marketing
  • Knowledge Check: Assessing Your Skills in Segmenting, Targeting, and Reaching Customers
  • reflect on what you've learned
  • Course Number:
    bs_amk07_a01_enus

    Expertise Level
    Everyone