Troubleshooting Office 365 Usage


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description
This course covers troubleshooting Office 365 availability and usage. It is one in a series of courses that prepared learners for exam 70-346: Managing Office 365 Identities and Requirements.

Target Audience
IT professionals handling domain management and performing security-related tasks in Office 365, and IT professionals preparing for Microsoft exam 70-346

Prerequisites
None

Expected Duration (hours)
0.9

Lesson Objectives

Troubleshooting Office 365 Usage

  • start the course
  • create a service request with Office 365
  • use the Microsoft remote connectivity analyzer (RCA) to troubleshoot Office 365 service interruptions
  • use the Microsoft Support and Recovery Assistant for Office 365
  • use the Microsoft connectivity analyzer (MCA) tool with Office 365
  • use the Microsoft Lync connectivity analyzer tool with Office 365
  • use the hybrid free/busy troubleshooter with Office 365
  • identify the deprecated Office 365 Client Performance Analyzer and use Support and Recovery Assistant to run the Exchange Analyzer tests
  • use the Microsoft remote connectivity analyzer (RCA) to isolate and troubleshoot Exchange ActiveSync
  • use the RCA tool with Office 365

    • Course Number:
    cl_moir_a13_it_enus

    Expertise Level
    Intermediate