Emotional Intelligence in the Workplace

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills and technical skills are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will stay behind. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased during any point in your career. This course identifies some of the common misconceptions about intelligence at work and defines three key areas of focus: self-awareness, self-control and motivation.

Target Audience
Supervisors, Managers, Team Leaders

Expected Duration (hours)
1.5

Lesson Objectives

Emotional Intelligence in the Workplace

recognise the importance of emotional intelligence at work.

identify the common misconceptions about intelligence.

match IQ, skill and emotional intelligence with the appropriate contribution to workplace ability.

identify the emotional intelligence attributes in top performers.

recognise the value of becoming more self-aware.

identify the characteristics of instinct.

select the common blind spots that obstruct accurate self-assessment.

identify the ways that confidence affects career success.

recognise the benefits of regulating and controlling one's emotions at work.

identify the skills that enable individuals to keep emotions and impulses in check.

choose the characteristics of honesty.

identify the characteristics of innovation and adaptability.

recognise the value of being able to motivate oneself.

choose the qualities of individuals who constantly strive for excellence.

choose the ways that commitment benefits the company and the individual.

identify the reasons why initiative and optimism are essential in work environments.

Course Number:
comm_09_a02_bs_enin