Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with people in other departments, but also have to coordinate or even rely on them. Tasks are flexible and need to be carried out smoothly by different departments. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured to have protected groups. Every department head and manager has his or her own resources and a personal domain to defend. Protecting your territory may come to you naturally, but it's also harmful. By not cooperating openly with other sections or departments, you not only interfere with their ability to accomplish their tasks, but also weaken your efforts. In this course, you'll discover how you may be unknowingly harming yourself when you are overly protective about your domain and role. Once you understand how interfunctional relationships benefit you and your work goals, you'll be ready to learn some communication skills that will help you develop stronger, more productive work relations across functional boundaries.
recognise the value of understanding how a protective nature functions in the workplace.
match protective defence strategies with types of defensive behaviour.
match the three types of workplace territories with examples.
apply the steps for the successful negotiation of workplace territory in a business scenario.
recognise the importance of interfunctional relations.
choose examples of results that one can attain through forming interfunctional relations.
apply strategies for effectively improving interfunctional relationships in an interdepartmental scenario.
identify strategies that can help improve interfunctional relationships.
match helping behaviours that strengthen work relations with examples.
recognise benefits of improving interfunctional communication skills.
match ways to establish common opinion with colleagues with examples.
predict whether someone's efforts to change communication patterns between himself or herself and someone else will be successful.
determine whether the interfunctional communications model was effectively applied to improve an interfunctional work relationship in a given business scenario.