Getting Results by Building Relationships

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
You are not the boss. You've been called "peer", "esteemed colleague", "invaluable staff member" and "friend", but no one's even come close to calling you "boss". When you stop to think about it, you realise you have no real authority at all. In fact, you have much more power than you think, even if you are at the bottom of the corporate ladder. As Jack London said, "Life is not always a matter of being dealt a winning hand, but sometimes, of playing a poor hand well." In the corporate world, when it comes to getting results when you have no authority, it is necessary that you use your skills in the best possible way. In this course, you'll learn how.

Target Audience
Staff members, team members, supervisors and managers looking to get results through others, even when they lack direct authority

Prerequisites
None

Expected Duration (hours)
2.0

Lesson Objectives

Getting Results by Building Relationships

recognise the importance of laying the foundation for getting results.

identify ways to make a good first impression.

identify ways to demonstrate interest in co-workers.

identify ways to build rapport with co-workers.

recognise the importance of building credibility for the purpose of getting results.

identify ways to win the confidence of co-workers.

identify ways to demonstrate integrity to co-workers.

apply the steps for dealing with conflict in a general business scenario.

recognise the importance of using reciprocal relationships to get results.

match the three types of reciprocal relationships to their definitions.

match the classes of trade objects used in reciprocal relationships to the appropriate examples.

determine whether a GBS demonstrates a successful reciprocal relationship.

Course Number:
comm_13_a01_bs_enin