Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
In today's fast-paced world, information is sent and received more rapidly than ever before. But, how do you ensure that the messages you are sending are effective, acceptable and will be taken seriously? The use of proper e-mail etiquette is the foundation for ensuring your message gets across quickly, appropriately and concisely. This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will be introduced to tried-and-proved guidelines for e-mailing effectively, fundamental elements every e-mail should contain and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail.
Target Audience
All levels of employees and any individual who wishes to refresh and improve their e-mail skills