Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail being one of the main forms of communication in business today, it's essential that when sending an e-mail you use the correct distribution list. Sending an e-mail to the wrong person, or excluding the right person, is just as ineffective as dialling the wrong number on the phone, leaving a message anyway and expecting a return call from the right person. This course covers the techniques for addressing and redistributing e-mails appropriately. Specifically, you will be introduced to the best practices for deciding who to send e-mails to, and how to flag e-mails appropriately. The course also covers proper etiquette for forwarding e-mails and using it. Finally, the possible problems that can arise by marking an e-mail to someone’s superior, without marking a copy to them are discussed.
Target Audience
All levels of employees and any individual who wishes to refresh and improve their e-mail skills