Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
E-mail has had many positive effects on our lives, but it has also increased considerably the volume of communication and the amount of information that the average office employee needs to process every day. To stay on top of things, you must sort, file, respond to or delete every e-mail that comes to you during the business day. But how do you balance this time-consuming task with the rest of your responsibilities so that it doesn't overpower you? This course introduces techniques for managing e-mail effectively. Tips for using folders and filters to organise e-mails for increased efficiency are addressed, and guidelines on what e-mails are OK to immediately delete are also covered. The course also provides direction on how to recover important information if you lose an e-mail.
Target Audience
All levels of employees and any individuals who wish to refresh and refine their e-mail skills