Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
Sir Winston Churchill said 'Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.' Effective listening requires more than just courage; it also requires constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an attentive, empathetic and active listener. When you employ the technique of active listening, you focus your attention completely on the speaker, listen carefully for meaning and then use feedback to verify that you've correctly understood the communication. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behaviours and thought patterns that demonstrate active listening techniques. Finally, it emphasises the important skill of providing listener feedback to demonstrate or clarify understanding of the speaker's communication.
Target Audience
Individuals who want to develop or refresh their interpersonal communication skills