Workplace Conflict: Recognising and Responding to Conflict
Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
Conflict can have many causes – disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And without a doubt, conflicts will arise in the workplace, so it's important to be able to handle them successfully. If you avoid conflict that requires quick, decisive action, or if you take an aggressive approach when you need to gain the commitment of the other person, you may make the situation worse. Unresolved conflict can intensify and get in the way of your productivity as you spend more time worrying about the conflict than achieving your goals. And remember, the costs of long drawn out conflict can be high – negative emotions, blocked communication and stress. But, choosing the appropriate response based on the type of conflict is important. When you tackle conflict properly, you will experience a number of benefits: for example, it can enhance your creativity and strengthen your relationships. This course describes these and other benefits of conflict. It also explains the types of conflict situations that you're likely to face in the workplace and describes appropriate responses depending on the outcome you want.
Target Audience
Individuals who want to develop or refresh their skills at recognising and responding to workplace conflict