A+ Essentials 2009: Troubleshooting Computers and Printers


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Troubleshooting computer problems is a major role in the computer technician's life. Every day there will be new problems to solve. This course examines the theories and practical application methods to troubleshoot problems on computers, laptops, and printers. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Target Audience
Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track.

Prerequisites
Candidates should have the knowledge required to understand the fundamentals of computer technology, networking, and security. They should be able to identify hardware, peripheral, networking, and security components. They should also understand the basic functionality of the operating system and basic troubleshooting methodology.

Expected Duration (hours)
2.0

Lesson Objectives

A+ Essentials 2009: Troubleshooting Computers and Printers

  • recognize the process for troubleshooting computer problems
  • recognize the tools used for troubleshooting computer problems
  • troubleshoot internal hardware
  • troubleshoot USB ports and FireWire ports
  • troubleshoot drives
  • troubleshoot keyboards and display devices
  • troubleshoot computer hardware
  • troubleshoot USB ports
  • troubleshoot operating system problems
  • troubleshoot startup problems
  • troubleshoot application problems
  • recognize typical approaches to troubleshooting print problems
  • manage the print queue
  • manage a printer spooler service
  • troubleshoot laptops
  • troubleshoot operating system and application problems
  • troubleshoot printer problems
  • troubleshoot laptop problems
  • Course Number:
    cs_apet_a05_it_enus