A+ Essentials 2009: Operational Procedures and Preventative Maintenance


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills and professionalism in the workplace. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Target Audience
Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track.

Prerequisites
Candidates should have the knowledge required to understand the fundamentals of computer technology, networking, and security. They should be able to identify hardware, peripheral, networking, and security components. They should also understand the basic functionality of the operating system and basic troubleshooting methodology.

Expected Duration (hours)
2.0

Lesson Objectives

A+ Essentials 2009: Operational Procedures and Preventative Maintenance

  • recognize how to guard against risks to data and equipment in an electronic environment
  • recognize how to ensure the safety of personnel in an electronic environment
  • recognize how to listen and speak effectively to clients
  • recognize how to communicate effectively using e-mail
  • determine how to protect data and equipment in an electronic environment
  • determine how to protect personnel in an electronic environment
  • recognize how to communicate effectively to clients
  • enable updates for the Windows operating system
  • update drivers manually
  • check the hard disk for errors
  • schedule Disk Defragmenter to run regularly
  • use the System Configuration tool to identify Windows startup problems
  • perform a complete Windows PC backup
  • back up files
  • restore files
  • manually update drivers
  • use disk management tools
  • back up and restore data
  • recognize preventative maintenance measures for the workplace
  • Course Number:
    cs_apet_a07_it_enus