CompTIA Mobility+ MB0-001: Troubleshooting 1


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level


Overview/Description
Troubleshooting methodology for mobile devices follows well understood best practices and a logical flow, with some amendments to take into account the unique nature of mobile devices. Having a good understanding of troubleshooting principles will make any problem of configuration or operation surmountable. This course covers basic troubleshooting methodology, and how to apply it to mobile devices and applications. This course is one of a series of courses that cover the objectives for CompTIA Mobility+ (MB0-001).

Target Audience
IT support personnel, mobility architects, network and security administrators, and anyone looking to gain technical skills for managing mobile devices

Prerequisites
None

Expected Duration (hours)
1.1

Lesson Objectives

CompTIA Mobility+ MB0-001: Troubleshooting 1

  • start the course
  • describe the phase in troubleshooting methodology, identifying the problem
  • describe the phase in troubleshooting methodology, establishing a theory of probable cause
  • describe the phase in troubleshooting methodology, testing the theory to determine the cause
  • describe the phase in troubleshooting methodology, establishing a plan of action
  • describe the phase in troubleshooting methodology, implementing a solution or escalating
  • describe the phase in troubleshooting methodology, documenting findings and outcomes
  • describe the process for troubleshooting mobile device battery life issues
  • describe the process for troubleshooting mobile device sync issues
  • describe the process for troubleshooting mobile device power supply problems
  • describe the process for troubleshooting password problems
  • describe the process for troubleshooting mobile device crashes
  • describe the process for troubleshooting problems associated with missing mobile apps
  • describe the process for troubleshooting mobile app configuration issues
  • describe the process for troubleshooting mobile appstore issues
  • describe the process for troubleshooting email issues
  • describe the process for troubleshooting location service issues
  • describe the process for troubleshooting mobile operating system issues, and issues associated with app upgrades
  • describe the process for troubleshooting issues associated with profiles, and their use in authentication and authorization
  • perform mobile device troubleshooting

    • Course Number:
    cs_mobl_a06_it_enus

    Expertise Level
    Expert