Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
You've seen the ad campaigns that boast, "Customer satisfaction guaranteed". However, in today's marketplace, satisfaction isn't enough. This course is designed to take your goals beyond just satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, as well as profits. Learn how to develop service standards and track their effectiveness. Gain new insights and strategies from the corporate masters of customer service. Explore the value of building relationships with customers. Most importantly, by the end of the course, you'll be able to create your own customer-focused philosophy.