Overview/Description Target Audience Prerequisites Expected Duration Lesson Objectives Course Number Overview/Description
Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realise it or not, when you do things to help other people within your company to do their jobs better, you are providing internal customer service. Internal customer service occurs every time you or a colleague requires information or a service from someone else within the company, and the quality of that service often has a huge impact on the overall quality of service delivered to external customers. This course explores who internal customers are, the expectations placed on serving internal customers and how to treat your colleagues as you would your external customers.
Target Audience
The target audience is expected to include anyone who wants to develop or refresh their customer service skills.