Advanced Project Management - Building Productive Stakeholder Relationships

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders' needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches questions to ask stakeholders to learn their definition of quality and guidelines for discussing costs of quality with stakeholders.

Target Audience
Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals. There are no prerequisites required for this course.

Expected Duration (hours)
3.0

Lesson Objectives

Advanced Project Management - Building Productive Stakeholder Relationships

Identify the three categories of project sponsors

Identify questions you can ask to determine stakeholders' expectations

Identify questions you can ask to determine stakeholders' major constraints and risk tolerance

Identify two lists that are helpful for discussing stakeholder expectations and constraints

Identify the steps for developing a formal communication plan

Identify the stages of conflict resolution

Sequence the steps for preparing to negotiate with stakeholders

Classify changes as internal or external

Sequence the steps common to change control processes

Identify questions you can ask to determine how stakeholders define quality

Identify the four categories of costs associated with quality

Identify the guidelines for discussing costs of quality with stakeholders

Match the ISO standards with their application areas

Course Number:
en_US_41512_ng