Quality Management - The Quality Management Process

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs.

Target Audience
Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. There are no prerequisites required for this course.. .

Expected Duration (hours)
2.0

Lesson Objectives

Quality Management - The Quality Management Process

Identify the role of management in implementing quality

Sequence the steps an organization should follow to incorporate improvements into daily management

Select characteristics of common causes of variation

Identify the common categories of the costs of quality

Identify benefits of establishing quality requirements for products and services

Identify the ongoing actions management should take to maintain customer orientation

Identify the financial incentives for developing loyal customers

Course Number:
en_US_44711_ng