Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and brainstorming.
Target Audience
Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. It is recommended that individuals take the first course in the series or have equivalent knowledge.