Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.
Target Audience
Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. It is recommended that individuals take the first two courses in the series or have equivalent knowledge.